WPML Plugin cannot connect to WPML and toolset

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is experiencing error messages(WPML Plugin cannot connect to WPML.org) in the WordPress backend related to WPML.
Solution:
1. Navigate to Plugins > Add New > Commercial tab.
2. Click on the "Check for updates" button to force a connection to wpml.org. If no errors occur, the notice should disappear or can be considered a false positive.
3. If the issue persists, it may be due to a conflict with firewalls. In this case, whitelisting WPML URLs is recommended. For more details, please refer to the following documentation:

Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If the problem persists, we encourage you to open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please contact us in the WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: Exception

This topic contains 3 replies, has 2 voices.

Last updated by Bigul 9 months, 3 weeks ago.

Assisted by: Bigul.

Author	Posts
February 28, 2024 at 3:24 pm #15354636
leonardS-4	Hi, I've been using WPML on my wp site hidden link for a few years without any issue but now saw the following error messages in my wp backend, see screenshot. What can I do? Thanks, Leonard
February 28, 2024 at 4:48 pm #15355129
Bigul Supporter Languages: English (English ) Timezone: Europe/Vienna (GMT+01:00)	Hi Leonard, Welcome to the WPML support forum. I will do my best to help you to resolve the issue. Please visit Plugin>>Add new>>Commercial tab and click on the button "Check for updates", this will force the connection to wpml.org. If you don't get any error, the notice should disappear, or you can consider it a false positive. In some cases, it may appear due to conflict with firewalls. So you may need to whitelist WPML URLs. Please check the following documentation for more details. https://wpml.org/faq/troubleshooting-registration/#wpml-plugin-cannot-connect-to-wpml-org https://wpml.org/faq/wpml-plugin-cannot-connect-to-wpml-org/ -- Thanks! Bigul
February 28, 2024 at 6:11 pm #15355440
leonardS-4	Thanks, Bigul. I checked and it says "WPML is registered on this site. You will receive automatic updates until May 31, 2024. On a similar note: what is Toolset?
February 29, 2024 at 8:56 am #15356700
Bigul Supporter Languages: English (English ) Timezone: Europe/Vienna (GMT+01:00)	Hi Leonard, Thank you for the feedback. Toolset is also our product, it is a set of plugins to customize WordPress without coding. Toolset Types is available as a part of the WPML subscription. Please refer to the following links and the attached image for more details. https://toolset.com/ https://wpml.org/account/downloads/ (Plugins for building advanced multilingual sites section) -- Thanks! Bigul