WPML plugin cannot connect to wpml.org

This thread is resolved. Here is a description of the problem and solution.

Problem:
You are trying to update WPML plugins but cannot connect to wpml.org. A notice indicates that network or security settings might be blocking this connection.
Solution:
1. Check if the issue is a false positive by navigating to Plugins > Add New > Commercial and clicking the check for updates button. If WPML still shows as registered after the page refreshes, it's likely a false positive.
2. If confirmed, you can proceed to update the plugins. Ensure to select the new versions and update them. However, it's crucial to create a full website backup before updating.

If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: Exception

This topic contains 4 replies, has 1 voice.

Last updated by Mihai Apetrei 1 year, 2 months ago.

Assisted by: Mihai Apetrei.

Author	Posts
February 27, 2025 at 6:07 pm #16757617
dmytroZ-5	Background of the issue: I am trying to update WPML plugins on my site hidden link. WPML needs to connect to its server to check for new releases and security updates. Symptoms: WPML plugin cannot connect to wpml.org. There is a notice in the admin part indicating that something in the network or security settings is preventing this connection. Questions: How can I allow outgoing communication to wpml.org? What network or security settings might be blocking the connection to wpml.org? How to fix the issue and get updates?
February 27, 2025 at 6:08 pm #16757663
dmytroZ-5	Message
February 27, 2025 at 8:36 pm #16758099
Mihai Apetrei WPML Supporter since 03/2018 Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00)	Hi there. There's a big chance that what you are seeing is a false positive that remained in the server cache. The notification will be removed automatically when the cache automatically clears on its own. To check if that's a false positive, go to Plugins > Add new > Commercial > click the "check for updates" button, and if the page refreshes and WPML is still showing as registered, then yes, that is just a false positive. From that same page, you should be able to update the plugins by checking the box for the new versions and updating them, but before you do that, I recommend that you first create a full website backup. Please let me know how that goes. Kind regards, Mihai Apetrei
February 28, 2025 at 9:02 am #16759651
dmytroZ-5	Thank you, disabling the license and connecting again helped
February 28, 2025 at 9:04 am #16759653
Mihai Apetrei WPML Supporter since 03/2018 Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00)	That's great. I'm happy to hear that you were able to get this resolved. Can you also please mark this ticket as resolved? Thank you!