WPML plugin cannot connect to wpml.org

This thread is resolved. Here is a description of the problem and solution.

Problem:
A notice about "WPML plugin cannot connect to wpml.org" is displayed in plugins page, even WPML plugins are not installed. Only using Toolset plugins.

Solution:

IMPORTANT: Please take a complete backup of the site to avoid data loss.

- Search for "wp_installer_settings" key in "wp_options" table (where wp_ is the standard prefix for WordPress tables, check the *_options table as per yours).

- Delete the said key "wp_installer_settings".

- Register the site again with same key (i.e. same key you used to register Toolset on your site in Plugins -> Add New -> Commercial).

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: Bug

This topic contains 10 replies, has 2 voices.

Last updated by Waqas Bin Hasan 1 year, 8 months ago.

Assisted by: Waqas Bin Hasan.

Author	Posts
September 12, 2023 at 3:12 pm #14385025
Touraj	We are not using WPML, but we have an error message: WPML plugin cannot connect to wpml.org
September 13, 2023 at 10:02 am #14388995
Waqas Bin Hasan WPML Supporter since 05/2014 Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Hi, Thank you for contacting the support. I need to take a closer look at your site. So I request temporary access (WP-Admin and FTP), preferably to a test site where the problem has been replicated. Your next answer will be private, to share this information safely. Also provide detailed steps to reproduce the issue and links to pages in admin and on frontend. IMPORTANT: Please take a complete backup of the site to avoid data loss. See https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ for details on privacy and security. Regards.
September 14, 2023 at 12:57 am #14392979
Touraj	Hi, I just sent info via Private reply. When login you can visit plugins to see the message.
September 14, 2023 at 4:35 am #14393177
Waqas Bin Hasan WPML Supporter since 05/2014 Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Thank you for the access, I can see the message. I am working on it and 'll get back to you accordingly.
September 14, 2023 at 7:29 am #14393971
Waqas Bin Hasan WPML Supporter since 05/2014 Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Thank you for your patience and cooperation. I've discussed the matter with the team and for now there's the following workaround: IMPORTANT: Take full backup of your website and database beforehand. - Search for "wp_installer_settings" key in "wp_options" table (where wp_ is the standard prefix for WordPress tables, check the *_options table as per yours). - Delete the said key "wp_installer_settings". - Register the site again with same key (i.e. same key you used to register Toolset on your site in Plugins -> Add New -> Commercial). And let me know if this works for you or not.
September 14, 2023 at 7:44 am #14394229
Touraj	Thank you. It works now 🙂
September 15, 2023 at 1:56 am #14400063
Touraj	Hello, I tried with this solution on another site but not working. Can you check again? I will provide info.
September 15, 2023 at 5:56 am #14400631
Waqas Bin Hasan WPML Supporter since 05/2014 Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Sure, please provide temporary access (WP-Admin and FTP). Your next answer will be private, to share this information safely. IMPORTANT: Please take a complete backup of the site to avoid data loss. See https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ for details on privacy and security.
September 15, 2023 at 11:27 am #14402885
Waqas Bin Hasan WPML Supporter since 05/2014 Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Thank you for the access, I logged in and installed phpMyAdmin plugin to check the DB. This is strange that there's no "wp_installer_settings" found in the table. I've asked for an opinion from the team and 'll get back to you accordingly. Meanwhile, can you simply unregister Toolset and register again on this site? And check if it helps.
September 15, 2023 at 3:41 pm #14404385
Touraj	I cant unregister it, can you check the video hidden link
September 18, 2023 at 6:33 am #14409225
Waqas Bin Hasan WPML Supporter since 05/2014 Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Thank you for the updates. I checked in your site and I can see that Toolset has been unregistered (see attached). From your video it looks like some caching problem. I'll advise to clear all caches, disable cache plugin(s) temporarily, register Toolset and try again. Please let me know.
September 18, 2023 at 7:35 am #14409631
Touraj	Thank you. It is solved now.