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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is experiencing an issue with WPML showing an incorrect notification.
Solution:
If you're experiencing a similar issue where WPML displays an unexpected notification, it might be a false positive due to server caching. We recommend you go to Plugins > Add New > Commercial and click the "check for updates" button. If the page refreshes and WPML still shows as registered, then the notification is likely a false positive and should be resolved once the server cache clears automatically. If this solution doesn't seem relevant to your issue, please open a new support ticket with us.

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This topic contains 1 reply, has 2 voices.

Last updated by Mihai Apetrei 1 year, 6 months ago.

Assisted by: Mihai Apetrei.

Author Posts
December 18, 2023 at 7:25 pm #15087239

wardV-6

I am trying to:

Link to a page where the issue can be seen:hidden link

I expected to see:

Instead, I got:

CleanShot 2023-12-18 at 20.24.18@2x.png
December 18, 2023 at 10:49 pm #15087953

Mihai Apetrei
WPML Supporter since 03/2018

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hi there.

Before this ticket gets assigned to one of my colleagues, I will try to help.

There's a big chance that what you are seeing is a false-positive that remained in the server caching and the notification will be removed automatically when the cache will automatically clear on its own.

To check if that's a false positive, go to Plugins > Add new > Commercial > click the "check for updates" button and if the page refreshes and WPML is still showing as registered, then yes, that is just a false positive.

Please let us know how that goes.

Kind regards,
Mihai Apetrei