WPML Plugins Are Not Updating Despite License Key Activation

This thread is resolved. Here is a description of the problem and solution.

Problem:

The client is trying to update WPML plugins on your WordPress site, but despite having an active license key, the updates are not processing. An error message indicates a connection issue.

Solution:

Navigate to Plugins>>Add New>>Commercial tab and click on the *Check for updates* button to refresh the installer caches and attempt to retrieve the latest WPML version updates.

If you continue to experience issues, consider visiting the following links for potential workarounds and further assistance:

If the problem persists or the solution provided here becomes outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If necessary, please open a new support ticket for further assistance.

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Tagged: Account Issues

This topic contains 1 reply, has 0 voices.

Last updated by Bigul 4 months, 1 week ago.

Assisted by: Bigul.

Author	Posts
February 14, 2025 at 1:14 pm #16706489
andrewE-3	Background of the issue: I am trying to update WPML plugins on my WordPress site, hidden link. The license key is installed and active. I am using WordPress version 6.6.2, WooCommerce Multilingual & Multicurrency version 5.3.7, and PHP version 7.4.33. Symptoms: WPML plugins are not updating despite the license key being active. I received an error message: "WPML needs to connect to its server to check for new releases and security updates. Something in the network or security settings is preventing this. Please allow outgoing communication to wpml.org to remove this notice." Questions: Why are WPML plugins not updating even though the license key is active? How can I resolve the network or security settings issue preventing WPML from connecting to its server?
February 14, 2025 at 2:09 pm #16706779
Bigul WPML Supporter since 01/2013 Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00)	Hello, Welcome to the WPML support forum. I will do my best to help you to resolve the issue. To help you faster, I've enabled debug information for this support ticket. Please see this link for how to get this information from your site and give it to us: http://wpml.org/faq/provide-debug-information-faster-support/ May you have to visit Plugins>>Add New>>Commerical tab and click on the Check for updates button to get the WPML automatic upgrade links of the latest version. This step will help us refresh the installer caches. Please check if you are getting any alerts after clicking the Check for updates button. Maybe this will be a temporary issue. If it remains after some time, you can also try the workaround suggested in the following FAQ and ticket. https://wpml.org/faq/wpml-plugin-cannot-connect-to-wpml-org/ https://wpml.org/forums/topic/wpml-plugin-cannot-connect-to-wpml-org-106/#post-15903896 -- Thanks! Bigul