I would like to request temporary access (wp-admin and FTP) to your site to test the issue.
(preferably to a test site where the problem has been replicated if possible)
**Before we proceed It is necessary to take FULL BACKUP of your database and your website. Providing us with access, you agree that a backup has been taken **
I often use the Duplicator plugin for this purpose: http://wordpress.org/plugins/duplicator/
You will find the needed fields for this below the comment area when you log in to leave your next reply.
The information you enter is private which means only you and I have access to it.
NOTE: If access to the live site is not possible and the staging site does not exist please provide me with a duplicator package created with the duplicator plugin.
I wanted to bring to your attention the urgent problem we are currently facing with our live production website. This issue has the potential to negatively impact our Google ranking if left unresolved.
Given the time-sensitive nature of the situation, I kindly request your immediate response and assistance in resolving this matter. Your prompt attention is crucial to prevent any further damage and maintain our website's performance.
