This thread is resolved. Here is a description of the problem and solution.
Problem: The client is unable to complete the WPML setup on their site due to an error message that occurs every time the setup process is initiated. Solution: First, we recommend checking the WPML settings on a test site to ensure they are correctly configured. If the settings appear similar and the issue persists, it's likely related to server restrictions or plugin conflicts. Here are the steps to troubleshoot: 1. Ensure that your server firewall is not blocking the WPML API. You should whitelist the following domains:
wpml.org
cdn.wpml.org
api.wpml.org
api.toolset.com
cloudfront.net
2. Temporarily deactivate all other plugins except WPML to check for conflicts. Remember to back up your database before making these changes. 3. If using the Woodmart theme and its plugins, try disabling them temporarily to see if the issue resolves. For more detailed guidance, visit https://wpml.org/faq/wpml-plugin-cannot-connect-to-wpml-org/.
If these steps do not resolve the issue, it might be due to other factors not covered here. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
Please let me know if the hosting provider can confirm there is no limitation on memory, as well as post content length (in relation to the errors we found on the log). Thanks!
Dear Support Team,
We have checked with our hosting provider who confirmed we have all WPML Requirements in our hosting plan.
We also have deleted all themes, plugins and files from our site and re-installed the theme, which is WoodMart, WoodMart Plugins and the site is working very well until the moment we installed WPML, the website crashed again.
When the website crashes, the only way to gain access to the WP Dashboard is to delete WPML Plugins.
Once we delete WPML Plugins, we restore access to our WP Dashboard.
Would you kindly advise, provide some guidance on how to get this issue resolved.
In case the issue is still there, can you please advise how we can get refund for the subscription.
Kind Regards.
I'm in the process of setting up a staging site and will send instructions for how to migrate your site there. This way, we can test it in a different server environment and make changes as needed for testing without interuppting your live site. As soon as I have staging ready, I will send the next steps.
Dear Lauren,
Many thanks for your kind support, I really appreciate it.
I have did exactly what is required with migration. Screenshot attached for your kind reference.
I also got 2 emails once when the migration process started and and another email upon completion of migration.
The WPML plugins are not installed on our site, please let me know if I should install them now.
Kind Regards,
Mahmoud
Thanks for completing the migration. On the test site, I was able to install WPML without any problem. Please feel free to login and check my WPML settings and see if perhaps there is anything different on your live site.
If nothing appears to be different, please ensure that your server firewall is not blocking the WPML API. You should whitelist the following domains:
wpml.org
cdn.wpml.org
api.wpml.org
api.toolset.com
cloudfront.net
Since specific IP addresses are dynamic and not provided, whitelisting by domain is necessary. Additionally, it's possible that another plugin is blocking the connection. We recommend temporarily deactivating all other plugins except WPML to check for conflicts. Always ensure to back up your database before making these changes. For more details, visit https://wpml.org/faq/wpml-plugin-cannot-connect-to-wpml-org/.
Also, please let me know if you temporarily disable Woodmart and the Woodmart plugins if you are able to install WPML without the site crashing.
Dear Lauren,
Thank you so much for your kind time and support.
Everything seems to be fine now.
Kind Regards,
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