WPML translation is stuck loading with just grey boxes

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is experiencing an issue where WPML translation is stuck loading, displaying only grey boxes.
Solution:
We recommend clearing your browser cache and testing the issue with different browsers to see if the problem persists.

If the solution provided here is not relevant to your case, because it might be outdated or not applicable, we suggest opening a new support ticket. We also highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you need further assistance, please contact us on the WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: Known issue

This topic contains 2 replies, has 3 voices.

Last updated by Christopher Amirian 1 year, 3 months ago.

Assisted by: Christopher Amirian.

Author	Posts
April 17, 2024 at 8:00 am #15529978
mathiasB-21	WPML translation is stuck loading with just grey boxes
April 17, 2024 at 8:22 am #15530087
Waqas Bin Hasan WPML Supporter since 05/2014 Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Hi, Reference to our recent chat, please take your time to perform those initial steps and let us know your findings. I've set your next reply as private to share the dev/staging site access as needed. IMPORTANT: If you don't see the section for providing access information, do not write in the message box or the information may appear as public. See https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ for details on privacy and security. Regards.
April 17, 2024 at 10:19 am #15530906
Christopher Amirian WPML Supporter since 07/2020 Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Hi there, I also appreciate it if yu could clear your browser cache and test and test with other browsers. Thanks.
April 17, 2024 at 10:21 am #15530938
mathiasB-21	Yes, that was the issue. Thanks. 🙂