Background of the issue:
I am trying to display translated content on the front end of my WordPress site using WPML. I have translated the content in the backend, and the translations are visible in the WPML translation editor, as shown in the screenshots attached. Link to a page where the issue can be seen: hidden link
Symptoms:
The translated content does not appear on the front end—it still shows the original language content.
Questions:
Why is the translated content not displaying on the front end?
Is there a specific setting in WPML that I might have missed?
Thanks for reaching us. I've checked your Website here hidden link and I'm able to see the issue here hidden link
I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified.
Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements.
Your upcoming reply will be treated with confidentiality and will only be visible to you and me.
✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.
I now understand the issue better. It seems that the setup is quite complex, making it challenging for us to troubleshoot further.
I've set up a sandbox site at hidden link . Could you please install the required theme and plugins there to replicate the issue?
Once the issue is replicated, I will investigate and attempt to find a solution. If I am unable to resolve it, I will escalate the matter to our 2nd Tier Support team for further investigation.
Unfortunately, replicating the issue on the sandbox site might not be feasible due to the complexity and scale of our current website. While I could install the theme and plugins, it would not accurately simulate the current situation we're facing.
Given the urgency and the need for a resolution, I kindly request that this issue be escalated to your 2nd Tier Support team or the theme developers. We need to solve this issue as soon as possible.
I regret any inconvenience caused, but to proceed with troubleshooting, I kindly ask for a snapshot of the site. Alternatively, with your permission, I can create one myself. For this purpose, I typically recommend using the free plugin "Duplicator." If you're already familiar with Duplicator (https://wordpress.org/plugins/duplicator/), please skip the following steps and simply send me the archive file you downloaded.
To guide you further, please adhere to these instructions:
1. View the Duplicator instructions video: hidden link
3. If the archive file exceeds 400MB, please use Duplicator's file filters to exclude cache, wp-uploads directory, media, and archive files.
Once you have the archive file ready, kindly share the link with us. You can utilize platforms like Google Drive, Dropbox, or similar for file sharing, as the snapshot file might be large.
Please note that your next reply will be private, visible only to you and me. You can paste the file link there. Rest assured that once the issue is resolved, I will delete the local site.
The topic ‘[Closed] WPML Translation Issue: Translations Not Displaying on Frontend’ is closed to new replies.
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