WPML tried to translate this page three times and failed

This thread is resolved. Here is a description of the problem and solution.

Problem:
You are trying to translate a page using WPML with 'translate everything automatically' set to active, but changes made in the original language do not appear in the Translation Dashboard. Additionally, you encountered errors such as 'ATE Server Communication – Service Unavailable' and 'AMS Server Communication – Api error missing resource: No sitekey found for this website'.
Solution:
First, try duplicating the page to see if this resolves the issue. If this does not help, we recommend navigating to WPML->Support->Troubleshooting and clicking on the following buttons:

Synchronize translators and translation managers with ATE
Synchronize local job IDs with ATE jobs

These steps should help in resolving the communication issues with the ATE server and ensure that changes in the original language are properly reflected in the Translation Dashboard.

If the problem persists, it might be due to an outdated solution or a different issue not covered here. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If necessary, please open a new support ticket at WPML support forum for further assistance.

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Tagged: ATE

This topic contains 8 replies, has 0 voices.

Last updated by Shekhar Bhandari 7 months, 1 week ago.

Assisted by: Shekhar Bhandari.

Author	Posts
October 7, 2025 at 9:44 am #17462921
sylviaR-3	Background of the issue: I am trying to translate a page using WPML with 'translate everything automatically' set to active. However, changes made in the original language do not appear in the Translation Dashboard. I attempted to translate the page manually but encountered issues. Link to a page where the issue can be seen: hidden link Symptoms: WPML tried to translate this page three times and failed. Error messages include 'ATE Server Communication – Service Unavailable' and 'AMS Server Communication – Api error missing resource: No sitekey found for this website'. Questions: Why are changes in the original language not appearing in the Translation Dashboard? How can I resolve the 'WPML tried to translate this page three times and failed' error?
October 7, 2025 at 10:30 am #17463164
Shekhar Bhandari WPML Supporter since 03/2015 Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hello, I have enabled the private reply feature for you. I would also suggest that you send the URL of the page you are attempting to translate so that I can review it. I eagerly anticipate your response. Thank you,
October 8, 2025 at 11:04 am #17466957
Shekhar Bhandari WPML Supporter since 03/2015 Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hello there, The issue should be fixed now, can you please check. I updated the page with a small change and it worked for me. Look forward to your reply. Thanks
October 8, 2025 at 11:29 am #17467009
sylviaR-3	Thanks for your quick reply. It seems to be working on our test page now – very strange, I have tried multiple times to make a small change but it did't work. On our live site, however, it is still not working. The new translation does not show up in Translation Management and there is still the error when trying to translate it manually.
October 8, 2025 at 11:35 am #17467044
Shekhar Bhandari WPML Supporter since 03/2015 Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hello there, Can you duplicate the page and see if it helps, if not, I would need login details for the live site to test. Further, please navigate to WPML->Support->Troubleshooting and proceed to click on the following two buttons: Synchronize translators and translation managers with ATE Synchronize local job IDs with ATE jobs Let me know if this helps. Thanks
October 8, 2025 at 11:51 am #17467090
sylviaR-3	Hi, I clicked the buttons but it didn't work. Duplicating the page, however, worked very well – the page showed up in Translation Dashboard and was translated correctly. I suppose that means I just have to link the new duplicated page in our menus and everything should be fine?
October 8, 2025 at 11:52 am #17467092
Shekhar Bhandari WPML Supporter since 03/2015 Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Yes, that will work.
October 8, 2025 at 12:13 pm #17467200
sylviaR-3	Thanks a lot!
October 9, 2025 at 4:57 am #17469351
Shekhar Bhandari WPML Supporter since 03/2015 Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Awesome! You can mark the issue as resolved.