Skip Navigation

Home › Support › English Support › [Closed] wpml: Unable to register: Site key not matching appear on my word press dashboard

[Closed] wpml: Unable to register: Site key not matching appear on my word press dashboard

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Sun Mon Tue Wed Thu Fri Sat
- - 9:00 – 18:00 9:00 – 18:00 9:00 – 18:00 9:00 – 18:00 9:00 – 18:00
- - - - - - -

Supporter timezone: America/Lima (GMT-05:00)

This topic contains 6 replies, has 2 voices.

Last updated by Andreas W. 7 months, 2 weeks ago.

Assisted by: Andreas W..

Author Posts
October 25, 2024 at 11:43 pm #16332545

quijanoA

Background of the issue:
I am trying to resolve an issue with the WPML plugin on my WordPress site, hidden link. I noticed errors in the plugin logs and issues with page access. The plugin indicates that I am using an unregistered version, although my WPML account shows support until February 2025.

Symptoms:
wpml: Unable to register: Site key not matching. The plugin list says I am using an unregistered version of WPML. I am experiencing page not found errors for certain links.

Questions:
Can you let us know since when WPML reported the lost access from our WordPress site?
October 25, 2024 at 11:45 pm #16332591

quijanoA

Will wait for your feedback.
October 26, 2024 at 2:34 am #16332709

Andreas W.
WPML Supporter since 12/2018

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Hello,

WPML must be re-registered after every website migration or after changing the domain or domain provider.

1) Go to https://wpml.org/de/account/websites/

2) If the site URL is already registered, delete it from the list.

3) Now enter the site URL again. This creates a new site key.

4) Click on "Show key" and copy it.

5) Enter the key under Plugins > Install > Commercial (tab) to re-register WPML. If WPML is still registered here, de-register it first.

If the problem persists, please let me know.

Best regards
Andreas
October 29, 2024 at 6:16 am #16340177

quijanoA

Hi Andreas,

Thanks for your answer.

I followed the listed steps, but when i reach Plugins ---> Install ---> Commercial

My WPML plugin doesnt show me the Unregister WPML option.

It shows Register WPML.

See image attached.

I tried registering the new created key, but it say the keys doesnt match.

Your help is appreciated.

wpml2.jpg
wpml1.jpg
October 29, 2024 at 3:16 pm #16343227

Andreas W.
WPML Supporter since 12/2018

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Please try this:

1) Go to https://wpml.org/de/account/websites/

2) If the site URL is already registered, delete it from the list.

3) Now enter the site URL again. This creates a new site key.

4) Click on "Show key" and copy it.

5) Enter the key under Plugins > Install > Commercial (tab) to register WPML.
October 29, 2024 at 4:14 pm #16343493

quijanoA

Hi Andrea,

For what i can understand you instruct me to repeat the same procedure, one more time...

I have recreated a key from WPML for the second time.

Went to WordPress and did the plugin install ---> Commercial and register and the same error is appearing.

"Unable to register: Site key not matching"

I am attaching an image.

What next steps i can follow to solve this.

Your help is appreciated.

Regards,
Felipe

wpml4.png
October 29, 2024 at 4:46 pm #16343621

Andreas W.
WPML Supporter since 12/2018

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

It looks ike you registered the site as:
hidden link

Please try registering it as:
hidden link

The topic ‘[Closed] wpml: Unable to register: Site key not matching appear on my word press dashboard’ is closed to new replies.