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Supporter timezone: Asia/Singapore (GMT+08:00)

This topic contains 56 replies, has 2 voices.

Last updated by Kor 6 days, 20 hours ago.

Assisted by: Kor.

Author Posts
August 21, 2024 at 2:48 pm #16091034

davidL-203

Background of the issue:
We are using ACF PRO on our website hidden link. We want to clone pages with current content (section/block) for the translated languages. Currently, the translated pages are not showing page content because ACF sections are missing on the translated version.

Symptoms:
The translated pages are not showing page content because ACF sections are missing on the translated version. This is what we are seeing on the translated page hidden link

Questions:
How can we clone pages with current content (section/block) for the translated languages?
Can you please share the required steps and let us know how it can be done properly?

August 21, 2024 at 3:58 pm #16091522

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your patience.

Here is the ticket and please let me know how it goes.

August 22, 2024 at 2:35 pm #16095453

davidL-203

I have checked pages to translate automatically, but it's showing the attached error and asking for more credits, please see image 3333.png and credits. Yesterday, you said there will be no more credits required as translation are already done.

credits.png
3333.png
August 22, 2024 at 2:38 pm #16095586

davidL-203

Please let me know ASAP.

August 22, 2024 at 2:41 pm #16095592

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

When you configure the translation options hidden link for your ACF fields, WPML will translate the ACF field's contents, and that requires credits.

Your existing translations will be saved in the translation memory and will not cost credits if you retranslate them again.

August 22, 2024 at 2:48 pm #16095608

davidL-203

My translation are already saved in memory, and you said it will not charge for more credits. Please see my yesterday chat.

August 22, 2024 at 2:51 pm #16095615

davidL-203

I have already configured the field block settings and followed the steps your steps mentioned below, but it's not translating content and asking for more credits. Please resolve this issue, my translations are already there.

Step 1 : configure the ACF translation settings hidden link
Step 2 : Go to translation management and filter it by pages
Step 3 : Check all pages and scroll down. click translate automatically hidden link
See the results.

August 22, 2024 at 2:56 pm #16095652

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thank you for your response.

I apologize if there's still confusion. As previously mentioned, once you've set up ACF Translation Options (Step 1), credits are required to translate the contents of your ACF fields.

Initially, these ACF fields were not translated and did not use any credits. However, after completing Step 1 configuration, translation credits are necessary for the "automatic" translation of the ACF contents.

I hope this clarifies the process.

August 22, 2024 at 3:14 pm #16095670

davidL-203

How many credits are required for the translation where I can see?

August 22, 2024 at 3:26 pm #16095762

davidL-203

Please let me know ASAP

August 22, 2024 at 3:46 pm #16095815

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

Here is how you can check hidden link . I hope it helps.

August 22, 2024 at 3:58 pm #16095921

davidL-203

How we can test one page with translation before proceeding with all pages? We need to make sure translated content should be added into ACF fields and page and page working fine in translated language.

August 22, 2024 at 4:02 pm #16095927

davidL-203

Please share working video of any page with the translated content into ACF, or let me know how I can test.

August 22, 2024 at 4:17 pm #16096016

davidL-203

Please respond

August 22, 2024 at 4:54 pm #16096133

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thank you for your response.

Please note that our response time may vary based on ticket volume. We appreciate your understanding.

I noticed that automatic translation has been disabled. To ensure the ACF contents are displaying correctly, please edit your primary language page at hidden link . After reviewing, trigger the translation process and complete it to ensure proper display in other languages.