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Supporter timezone: Asia/Singapore (GMT+08:00)

This topic contains 56 replies, has 2 voices.

Last updated by Kor 1 week ago.

Assisted by: Kor.

Author Posts
August 29, 2024 at 3:46 pm #16121110

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

It will show when you have enough credits. I've created a private post here hidden link with very little content and this is how it works hidden link

September 10, 2024 at 11:36 am #16160953
davidL-203

Hi,

We are experiencing an issue with WPML manual translation where the changes are not reflecting on both the backend and frontend of the website. Previously, the pages were translating correctly. Please review the following issue video and provide a resolution as soon as possible.

hidden link

September 10, 2024 at 1:50 pm #16161914

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

I'd like you to know that our support policy allows us to take care of only one issue per ticket.

Continuing with one issue per ticket helps not only supporters to focus on one issue at once, but also enables other users to find solutions to their questions faster.

So, I've split your new issue on this ticket here https://wpml.org/forums/topic/wpml-manual-translation-changes-are-not-reflecting-on-both-the-backend-and-frontend/ so that we could follow up.

September 10, 2024 at 3:52 pm #16162699

davidL-203

We have added the credits, so please proceed with the automated translation of this page into Spanish language only. Share a demo working video of the process for our review and ensure that the content is properly translated into the ACF fields.

hidden link

September 10, 2024 at 4:43 pm #16162914

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

Sorry, I accidentally translated the page into German and not Spanish. But anyway, I can see some missing contents on the German language page and I will investigate this for you.

September 11, 2024 at 9:43 am #16165594

davidL-203

Have you fixed the missing content? What's the reason behind this issue.

September 11, 2024 at 12:30 pm #16166488

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

Your setup is quite complex and I need to check every field to see what's happening.

I regret any inconvenience caused, but to proceed with troubleshooting, I kindly ask for a snapshot of the site. Alternatively, with your permission, I can create one myself. For this purpose, I typically recommend using the free plugin "Duplicator." If you're already familiar with Duplicator (https://wordpress.org/plugins/duplicator/), please skip the following steps and simply send me the archive file you downloaded.

To guide you further, please adhere to these instructions:

1. View the Duplicator instructions video: hidden link

2. Consult WPML's instructions on providing supporters with a copy of your site: https://wpml.org/faq/provide-supporters-copy-site/

3. If the archive file exceeds 400MB, please use Duplicator's file filters to exclude cache, wp-uploads directory, media, and archive files.

Once you have the archive file ready, kindly share the link with us. You can utilize platforms like Google Drive, Dropbox, or similar for file sharing, as the snapshot file might be large.

Please note that your next reply will be private, visible only to you and me. You can paste the file link there. Rest assured that once the issue is resolved, I will delete the local site.

September 11, 2024 at 4:17 pm #16167453

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

Maybe you can provide a staging site so that I could troubleshoot this further for you?

September 12, 2024 at 1:57 pm #16171510

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply. I've downloaded the files and I'm checking on this now. I will come back to you soonest.

September 12, 2024 at 2:49 pm #16172135

davidL-203

Waiting for the update when we can expect it?

September 12, 2024 at 5:57 pm #16173144

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your patience.

I've changed the "Translation option" to "Expert" mode and it seems I'm able to fully translate the contents to German now hidden link . Could you check?

September 13, 2024 at 8:20 am #16174490

davidL-203

Following sections are still missing and not translated:

Request Free Trial CTA in first fold, Logos carousel 2nd fold, Serving clients across section, Real-world results section

Did you compare everything with English version? hidden link

September 13, 2024 at 8:24 am #16174493

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

It looks like the ACF field translation options require adjustments. Let me check and I will come back to you shortly.

September 13, 2024 at 8:30 am #16174498

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your patience.

It looks like the Global Sections require translation. Example here hidden link . Could you reload more credits for me? 2k-3k credits should be enough.

September 13, 2024 at 1:27 pm #16175851

davidL-203

Credits have been added, please proceed it asap and share