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This thread is resolved. Here is a description of the problem and solution.

Problem:
If you're experiencing issues with the wrong charset setup in WooCommerce email orders,
Solution:
We recommend creating a staging site and deactivating WPML to check if the problem persists. If the issue remains after deactivating WPML, it indicates that the problem is not related to WPML.

Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic contains 3 replies, has 2 voices.

Last updated by Paola Mendiburu 1 year, 10 months ago.

Assisted by: Paola Mendiburu.

Author Posts
May 20, 2024 at 9:36 am

philippeB-52

wrong charset is setup woocommerce email orders

May 20, 2024 at 10:11 am #15644701

Paola Mendiburu
WPML Supporter since 11/2020

Languages: English (English ) Spanish (Español ) Italian (Italiano )

Timezone: Europe/Madrid (GMT+02:00)

Hi again!

Could you please create a staging site and then deactivate WPML and see if the problem persiste?

May 22, 2024 at 9:34 pm #15659829

philippeB-52

The same thing. I created staging here - hidden link

May 24, 2024 at 8:53 am #15666295

Paola Mendiburu
WPML Supporter since 11/2020

Languages: English (English ) Spanish (Español ) Italian (Italiano )

Timezone: Europe/Madrid (GMT+02:00)

If the problem persists after deactivating WPML that means that it is not related to WPML.