XLIFF Server Communication error for multi-language translation of a product

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is trying to translate an English webpage into German, Polish, French, and other languages but encounters an error 'XLIFF Server Communication' stating 'The xliff file could not be read.' The translation process seems to be stuck, showing excessively long completion times, and the client is unsure how to terminate the process or resolve the issue.

Solution:
1. Navigate to WPML -> Translation Management -> Translation Jobs and cancel any in-progress translation jobs. If there are no jobs in progress, proceed to the next steps.
2. Edit the default page by making a small change and updating the page.
3. Go back to WPML -> Translation Management and send the edited page to the translation basket. Ensure to tick the checkbox, scroll down, and click 'translate' to see the translation basket tab.
4. In the translation basket, send the page to yourself as a translator.
5. Visit WPML -> Translations, take the job, and translate the page. After saving the translation at 100%, check if the correct content is displayed.

Please note that the solution provided might be irrelevant due to being outdated or not applicable to your specific case. If the issue persists, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket in the WPML support forum.

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Tagged: ATE, Exception

This topic contains 3 replies, has 3 voices.

Last updated by Andrey 1 year, 1 month ago.

Assisted by: Andrey.

Author	Posts
April 24, 2024 at 2:26 pm #15561184
vivianT-3	Tell us what you are trying to do? we want to translate the English webpage to German, Polish, French, and other languages. but it encounters an error called 'XLIFF Server Communication' 'The xliff file could not be read.' It continues to 'Refreshing translation status'. First, the task needs 1 hour. After several hours, it shows that it needs 23 hours to finish. We don't know how to terminate it and how to solve this bug. 'The following automatic translations are stuck: 97468179, 97468180, 97468181, 97468182, 97468183, 97468184' Is there any documentation that you are following? Is there a similar example that we can see? What is the link to your site? hidden link
April 24, 2024 at 6:54 pm #15562510
Lauren WPML Supporter since 10/2015 Languages: English (English ) Timezone: America/New_York (GMT-04:00)	Thank you for contacting WPML support. While you are waiting for one of my colleagues to take this ticket and work on it, let me provide you with first debugging steps or if I can perhaps help with the issue quickly. 1. Go to WPML -> Translation Management -> Translation Jobs and cancel the in progress job. If there is no in progress job, continue to the next steps. 2. Edit the default page. Make any small change and update the page. 3. Go to WPML -> Translation Management and send this page to the translation basket. Tick the checkbox, scroll down and click translate, then you will see the translation basket tab. 4. Click the translation basket and send the page to yourself as a translator. 5. Go to WPML -> Translations and take and translate the page. Save the translation 100% and then let's see if the correct content shows.
April 29, 2024 at 7:55 am #15575268
vivianT-3	Hi, Please 1. Go to WPML -> Translation Management -> Translation Jobs and cancel the in progress job. If there is no in progress job, continue to the next steps. --> The translation job has shown 'needs update'. However, the translation did not happen. When open the product page, it still shows that the task is on going and it needs 5 days... 2. Edit the default page. Make any small change and update the page. 3. Go to WPML -> Translation Management and send this page to the translation basket. Tick the checkbox, scroll down and click translate, then you will see the translation basket tab. 4. Click the translation basket and send the page to yourself as a translator. 5. Go to WPML -> Translations and take and translate the page. Save the translation 100% and then let's see if the correct content shows.
April 30, 2024 at 10:23 pm #15582886
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	Thank you for your feedback. I need to request temporary access (wp-admin and FTP) to your site – preferably to a test site where the problem has been replicated if possible – in order to be of better help. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.