Welcome to WPML support. Would you please test on a minimal installation?
- IMPORTANT STEP! Create a backup of your website. Or better approach will be to test this on a copy/staging version of the website to avoid any disruption of a live website.
- Switch to the default theme such as "TwentyTwenty" by going to "WordPress Dashboard > Appearance > themes".
- Go to "WordPress Dashboard > Plugins" and deactivate all plugins except WPML and its add-ons.
- Check if you can still recreate the issue.
- If not, re-activate your plugins one by one and check the issue each time to find out the plugin that causes the problem.
Also please check if there are no connection blocking happening from your hosting server provider for the domains below:
I tried all the steps but I still have the problem. I also checked if my hosting provider is blocking the connection but it isn't. It looks like when the site tries to retrieve the page from your server the access is denied. I say this cause I tried to copy the link and open it from my browser but I get an "access denied" error.
This is part of the "Extra data" column in the error log: {"downloadUrl":"https:\/\/ate-production.s3proxy.wpml.org\/translated_xliffs\/xliffs\/107\/883\/270\/original\/translated_..._Modeling..xliff?Expires=...&Signature=....&Key-Pair-Id=...."}
I deleted the characters and put some dots in case there are sensitive informations.
Thank you. I checked the URL of your website in our system and we do not have blocks on the hidden link URL.
Would you please test this?
- Go to your Dashboard > Pages.
- Open the edit screen of the original page. You should see a pencil/circle/gear icon in the sidebar options under the "Languages" section.
- Make a small change, for example, add an extra blank space at the end of a sentence/paragraph.
- Save it.
- You should now see that a circular arrow appears beside the 2nd languages links, this means that an update is required.
- Edit the translation again and save it up to 100% translated.
If the issue persists, I'd appreciate it if you could give me the URL/User/Pass of your WordPress dashboard after you make sure that you have a backup of your website.
It is absolutely important that you give us a guarantee that you have a backup so if something happens you will have a point of restore.
Make sure you set the next reply as private.
Also I wonder if we have permission to copy your website on our server to test if the same issue happens there.
Thank you for the login information. I did a small change on the about page and translated it with no issues.
I followed the steps below:
- Go to your Dashboard > Pages.
- Open the edit screen of the original page. You should see a pencil/circle/gear icon in the sidebar options under the "Languages" section.
- Make a small change, for example, add an extra blank space at the end of a sentence/paragraph.
- Save it.
- You should now see that a circular arrow appears beside the 2nd languages links, this means that an update is required.
- Edit the translation again and save it up to 100% translated.
Are there any pages that specifically have the issue?
Thank you for following the steps. I recorded a video showing the details:
hidden link
- I duplicated the problematic page using Yoast Duplicate Post for testing.
- Found the issue was caused by a large JavaScript block inside an Elementor HTML widget.
- Removing the HTML block fixed the translation issue; the image gallery was not the cause.
- Recommend adding JavaScript via theme options or a custom code plugin instead of directly in page content.
- Likely the same issue exists on the homepage; check and remove similar HTML blocks.
