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Tagged: Known issue
This topic contains 11 replies, has 2 voices.
Last updated by Bruno Kos 1 year, 10 months ago.
Assisted by: Bruno Kos.
Author | Posts |
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October 23, 2023 at 10:23 am #14636569 | |
r.W-2 |
Hi, Not sure where this goes wrong, but after updating WPML and Yoast SEO, all my page translations were set to the 'refresh translation status'. On checking the various page translations, I found all the WPML Yoast entries empty, or had the original Dutch text for the translation. I found two options to fix the page translation status: So somewhere the 'link' between WMPL and Yoast was broken during updates. Unfortunately I'm not sure which update caused this behavior. Hope this will help someone out there, or the peeps at dev as this one is an odd one. rob |
October 24, 2023 at 8:32 am #14644027 | |
r.W-2 |
hmm.. It seems the moment I change something in the translations for one page, some of the other pages suddenly switch back to 'translation needed'. Can anyone from WPML help me out here, as I'm about to add several languages to the website, and I don't feel like going 'Russian Roulette' here.... rob |
October 25, 2023 at 6:51 am #14656999 | |
Bruno Kos WPML Supporter since 12/2018
Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+02:00) |
Hi, Would you be willing to provide me with WordPress and FTP credentials so I could investigate the issue directly? And can you send me a backend URL one of those pages where it says that you need to update translation and where all the WPML Yoast entries are empty? To confirm, these were translated before, or? I marked your next reply as private so that you can safely add credentials. Regards, |
October 26, 2023 at 10:50 am #14669435 | |
r.W-2 |
Hi Bruno, All the Yoast translations on the pages were fixed again as I stated before, but every time I change something on a random page, some other pages will go into 'refresh status' again. Not all of them, and it seems random behavior. These pages themselves are all 100% translated when you open them up in WPML. so there's something odd going on here. After saving them again, it takes a long time before the page reverts back to the pencil icon. Not entirely sure what you mean with a backend URL? Is this behavior that sounds familiar? Will sending you a WPML support log first, before giving you access? rob |
October 26, 2023 at 1:05 pm #14670711 | |
Bruno Kos WPML Supporter since 12/2018
Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+02:00) |
I see - is there any pattern where editing one particular page would always trigger the exact same other page and put it into "translation updates required" state? Or any page can affect any random page? Perhaps there is a post assignment error on the site and we may benefit from troubleshooting. To access the WPML troubleshooting page go to WPML → Support and click the Troubleshooting link. When there click the following: – Synchronize posts taxonomies (for affected post types): |
October 26, 2023 at 3:34 pm #14672235 | |
r.W-2 |
Hi Bruno, I had a look in a website development environment to test your suggestions, with a fully identical db. After that, I tweaked the translation of one of the pages again. Now only this page shows me the translating 'recycle icon' rotating, the other pages show no changes now. The same solution will fix it again: So, at least some progress... 😉 rob |
October 27, 2023 at 7:41 am #14675707 | |
Bruno Kos WPML Supporter since 12/2018
Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+02:00) |
"But the translation will not move into translated (pencil icon), it keeps spinning." I see - is the translation stuck for every translation or only this page? What do you see in wp-admin/admin.php?page=wpml-tm-ate-log if you try saving this or some other translation? |
October 27, 2023 at 10:08 am #14677313 | |
r.W-2 |
Hi Bruno, Every page I tweak via the WPML tools will be 'stuck' afterwards on the spinning icon. I created a PDF for the last three translation messages, you can download it here: Maybe that will help getting down to what is happening? rob |
October 27, 2023 at 11:55 am #14678483 | |
Bruno Kos WPML Supporter since 12/2018
Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+02:00) |
Would you be willing to provide me with WordPress credentials and so I could investigate the issue directly? There is a “WordPress admin and server access" box below where you can add them. We don’t need FTP at this point, so just enter noftp into these fields. You can create a custom admin user with admin@example.com email |
October 27, 2023 at 1:52 pm #14679861 | |
r.W-2 |
What is server access? I could give you a copy of the website & database, so you can test locally via xampp or alike? |
October 30, 2023 at 9:58 am #14689789 | |
Bruno Kos WPML Supporter since 12/2018
Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+02:00) |
That is also an option, it would be great if you could provide a Duplicator package. Please exclude all the media files, etc, to keep the package minimal. |
October 31, 2023 at 2:42 pm #14701029 | |
Bruno Kos WPML Supporter since 12/2018
Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+02:00) |
I deployed the site and see now that you have Impreza theme and the error seems to be this one: I see you have Version: 8.18.3. The latest available version of the Upsolution Core plugin (8.18.5) contains the fix for the described issue. Can you update the theme and check then? |
October 31, 2023 at 3:39 pm #14701951 | |
r.W-2 |
Hi Bruno, Updating to Upsolution Core 8.18.5 seems to have done the trick. Thanks a lot for your help and patience! 🙂 rob |