This thread is resolved. Here is a description of the problem and solution.
Problem: The client was experiencing issues with translating image texts using WPML. The texts on the left side to be translated appeared in the same language as the target language, making translation from French to French impossible. Solution: We recommended checking if the WPML SEO add-on is installed by following the documentation at https://wpml.org/documentation/plugins-compatibility/using-wordpress-seo-with-wpml/. Additionally, we suggested troubleshooting steps that involved: 1. Ensuring the translation was marked as 'in progress' and then duplicating the content. 2. Navigating to WPML->Support->Troubleshooting. 3. Running several actions:
Clear WPML cache
synchronize local job ids with ATE ids
Synchronize translators and translation managers with ATE
Set language information
Cleanup and optimize string tables
These steps resolved the issue of incorrect language display in the Advanced Translation Editor (ATE).
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket at WPML support forum.
This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
This "made a small change on the original English page, and tried WPML translation editor" will typically trigger for the entries to be updated and if anything was changed or missing before is added in the ATE editor.
However, your results are not normal, the content should not be in French under English.
I would like to request temporary access (wp-admin and FTP) to your site to test the issue.
(preferably to a test site where the problem has been replicated if possible)
**Before we proceed It is necessary to take FULL BACKUP of your database and your website. Providing us with access, you agree that a backup has been taken **
I often use the Duplicator plugin for this purpose: http://wordpress.org/plugins/duplicator/
You will find the needed fields for this below the comment area when you log in to leave your next reply.
The information you enter is private which means only you and I have access to it.
NOTE: If access to the live site is not possible and the staging site does not exist please provide me with a duplicator package created with the duplicator plugin.
What I noticed was that even though the EN side was showing FR, in the Elementor editor when checking the Title,atl, description of the image it was correctly set to EN
Same when viewing the content in the front end, the EN version did not display any FR (I could verify by inspecting the HTML)
The FR version was also showing correctly.
What I did to resolve:
1. Since the translation was 'in progress' (gear icon), I finished it by "duplicating" the FR content into FR.
2. WPML->Support->Troubleshooting
3. Run the actions:
Clear WPML cache
synchronize local job ids with ATE ids
Synchronize translators and translation managers with ATE
Set language information
Cleanup and optimize string tables.
The ticket might close automatically after a few days of inactivity but you can open a new ticket and reference this one, it will be listed in your profile.
