Background of the issue:
I recently renewed my WPML site key after receiving a renewal notification last month. I am trying to resolve an issue where one of the domains registered under my account is showing an error. I removed the site registration and re-added the key in WordPress, but the issue persists. The issue can be seen at: hidden link
Symptoms:
The domain is showing an error: "You are using an expired account of WPML." On wpml.org, there is a lock icon next to this domain with the message: "This user bought his own license when your account was expired."
Questions:
How can I resolve the issue of the domain showing as expired?
Why is the domain locked and how can I unlock it to renew the key?
It looks like you have transferred this site's license to your client, who should be using it. Has your client tried to register the site you are referring to?
We're not sure what transfer you're referring to. We recently renewed our 3-site package, which we’ve been using for this domain, and want to renew the domain’s license under this account. However, this isn’t working. Could you clarify why this is happening and how we can resolve it? It’s possible that this domain is also registered under another account, but if so, we don’t have access to it.
I appreciate your patience. We have made some adjustments on our end. Please click the "Refresh Account Status" link on the website, which should resolve the banner issue.
