You close a ticket but you are not solve it! I Wait 1+ month!

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This topic contains 3 replies, has 2 voices.

Assisted by: Kor.

Author	Posts
September 30, 2024 at 11:22 am #16235800
alexandrosK-5	Background of the issue: I have been waiting for over a month for a resolution to my issue. I am trying to resolve a problem that occurred after updating the VikWP plugin on my site hidden link. I have been following the documentation and forum topic at https://wpml.org/forums/topic/problem-after-vikwp-plugin-update. Symptoms: The issue remains unresolved despite the ticket being closed. Questions: Why was my ticket closed without resolving the issue? What steps should I take to fix the problem after the VikWP plugin update?
September 30, 2024 at 1:51 pm #16236588
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your patience. I apologize for the inconvenience. I've reopened that ticket https://wpml.org/forums/topic/problem-after-vikwp-plugin-update/page/2/ and will recheck and follow up with you shortly.
October 5, 2024 at 6:24 am #16256074
alexandrosK-5	Don't close the ticket again please.
October 7, 2024 at 12:49 am #16258793
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Noted and thanks. I'm still waiting for our 2nd Tier Support for this ticket https://wpml.org/forums/topic/problem-after-vikwp-plugin-update/page/2/

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