You don't have enough credit but we are the 1st of the month

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Supporter timezone: America/Los_Angeles (GMT-07:00)

Tagged: Account Issues, ATE

This topic contains 5 replies, has 0 voices.

Last updated by Bobby 3 weeks, 6 days ago.

Assisted by: Bobby.

Author	Posts
April 1, 2026 at 9:19 am #17942331
alexandreR-30	I want to translate using the auto-translation. I see I used 264 credits when my limit is set to 100,000, but in the ATE, it says that I don't have enough credit. That seems to often happen at the beginning of the month.
April 3, 2026 at 5:47 am #17947213
Bobby WPML Supporter since 04/2015 Languages: English (English ) Timezone: America/Los_Angeles (GMT-07:00)	Hi there, When I review the account I can see the following, which points to a negative balance of 664 credits. Deposited credits: 4887432 Used credits: 4888096 Available credits: -664 Do you happen to see any open invoices ?
April 6, 2026 at 1:13 pm #17951416
alexandreR-30	Nope, there weren't any open invoices since you are invoicing me on the 3rd of the month. But I guess it is a glitch in your system that doesn't sync properly. -> Plugin count reset on the 1st -> Invoice sent on the 3rd -> Reset in your system around 3rd or 4th I guess. Because on the 4th, it worked again. However, that leaves me 4 days with an automated translation.
April 7, 2026 at 6:54 am #17952709
Bobby WPML Supporter since 04/2015 Languages: English (English ) Timezone: America/Los_Angeles (GMT-07:00)	Thank you for sharing this information, I will pass this on to both our accounts team and ATE team to review. Are you currently able to utilize the credits?
April 7, 2026 at 6:56 am #17952710
alexandreR-30	Today, yes, because we are the 7th. But next month, from 1st to 4th, it will be the same issue.
April 7, 2026 at 7:00 am #17952715
Bobby WPML Supporter since 04/2015 Languages: English (English ) Timezone: America/Los_Angeles (GMT-07:00)	Thank you for confirming, I have escalated this to the ATE team and will update you as soon as I receive feedback.