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Supporter timezone: Asia/Kathmandu (GMT+05:45)

This topic contains 3 replies, has 0 voices.

Last updated by Shekhar Bhandari 1 day, 5 hours ago.

Assisted by: Shekhar Bhandari.

Author Posts
February 13, 2026 at 4:42 am #17819200
February 13, 2026 at 4:47 am #17819202

Shekhar Bhandari
WPML Supporter since 03/2015

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello,

Thank you for contacting WPML support. I’ll be glad to help you with this issue.

Could you please share the website URL where the error appears? Also, please try unregistering the site and then registering it again to see if that resolves the problem.

If the site cannot be unregistered, please follow the instructions provided here: https://wpml.org/forums/topic/sie-verwenden-einen-abgelaufenen-account-von-wpml/#post-15497273

I look forward to your reply.

Thanks

February 16, 2026 at 4:58 am #17824153

David Altemir

The URL is hidden link

I tried registering and got the error message shown in the attachment when I attempted to enter my Site Key.

chrome_1QfeZ3fLrL.png
February 16, 2026 at 5:06 am #17824199

Shekhar Bhandari
WPML Supporter since 03/2015

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

Could you kindly reach out to your hosting provider and inquire whether the following URLs are on the whitelist?

- wpml.org
- cdn.wpml.org
- api.wpml.org
- d2salfytceyqoe.cloudfront.net
- ate.wpml.org
- ams.wpml.org

Look forward to your reply.

Thanks