Problem: The client is experiencing two issues after installing WPML on their bilingual site (English and Welsh). First, the Welsh translations for fields managed by Advanced Custom Fields (ACF) are not appearing on the front end. Second, all images, which are also managed via ACF, have disappeared from the site. Solution: We recommend the following steps to address these issues: 1. Make a minor edit to the affected page, update it, and then complete the translation. This can sometimes refresh the connection between WPML and the page elements. 2. Check the field translation settings in WPML: - Go to WPML → Settings → Custom Fields Translation. - Find the dynamic field used in Elementor and set it to 'Translate' if you want different content per language, or 'Copy' if the value should remain the same across languages. If these steps do not resolve the issues, we may need temporary access (wp-admin and FTP) to your site to investigate further. Ideally, provide access to a test site where the problem has been replicated.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
