Problem:
How to always open email ticket? Solution:
Currently, there is no option to create a ticket, but this will be possible implemented during one of the next development cycles.
However, if there are no chat supporters currently working, then your query will end up as a ticket. If there are chat supporters working, though, then you will get a response within a minute or two and then they can move it into a ticket for you.
I'm not sure when will this be implemented though, because for the last few months our main focus was getting chat tickets first, because a vast amount of tickets are getting resolved within those chats and in a very quick turnaround time and the many of our clients are quite satisfied with this approach.
WPML plugins get unexpectedly unregistered from the site.
Solution:
The problem happened when the user migrated the live site to the staging site. In this case, all the DB was migrated as well. And this is caused the registration key to change and, therefore, the site to get unregistered from automatic updates.
1. Generate a different site-key for each of the different domains of the site. Go to your Account page to generate the site-keys. This you have probably dome already.
2. Add the different site-keys to each of the environments in their respective wp-config.php files, using the following statement:
The value that you set using the OTGS_INSTALLER_SITE_KEY_WPML takes precedence over the value in the database. So, when you move the database between domains, you will not need to update the registration.
