Problem: The client is unable to activate automatic translation with WPML because the plugin continuously shows a 'Loading elements' message and errors related to connectivity issues. Solution: First, we recommend checking if the issue was a temporary connectivity problem. If the problem persists, it's important to note that the client is using Divi 5, which is not fully compatible with their version of WPML. We advise installing the latest versions of WPML Multilingual CMS and WPML String Translation, which include compatibility updates for Divi 5. Always ensure to back up the entire site, including the database, before updating.
If the issue was related to our translation server, it should no longer occur as our ATE team has identified it as a temporary server issue.
If this solution does not resolve the issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
