Problem: The client reported that after entering a valid site key on info.ligula.se, the site still appeared as 'Inactive' on wpml.org, and they were unable to assign their credits in WP admin. Despite unregistering and registering again, the issue persisted. The site showed a discrepancy in the number of credits assigned on wpml.org and in WP admin. Solution: We recommended verifying that the SiteURL and HomeURL in the database table wp_options match exactly. In this case, there was a mismatch: SiteURL:
https://info.ligula.se
HomeURL:
https://info.ligula.se/en/
Adjusting these URLs to match can resolve registration issues. Additionally, we requested temporary access to the site (both wp-admin and FTP) to further investigate and resolve the issue. We advised taking a full backup of the database and website before proceeding, recommending the Duplicator plugin (http://wordpress.org/plugins/duplicator/). After our intervention, we successfully synchronized the credits, showing 62,000 credits assigned correctly and discussed the possibility of connecting this with a live site that has 157,000 credits to utilize the total credits across both platforms.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at our support forum.
