Problem: If you're experiencing issues with adding linked or cross-sell products on your product page while using the WPML String plugin, where typing the product name shows 'product not found', and deactivating the plugin resolves the issue. Solution: We recommend checking for any SSL misconfiguration on your site. This issue can prevent pages from fully loading, affecting the functionality of the WPML String plugin. Ensure that all resources, such as fonts and images, load over HTTPS instead of HTTP. You can verify this by inspecting your browser’s JavaScript console for any 'Mixed Content' warnings. If you find such warnings, resolving these SSL issues might fix the problem with adding products.
If this solution does not apply because it is outdated or not relevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket.
Problem: The client reported a compatibility issue between the WPML SEO plugin and PHP 8, causing problems on their website. The hosting provider had temporarily switched back to PHP 7.4, but the client needed a solution to use PHP 8. Solution: 1. We requested temporary access to the site to investigate further, including wp-admin and FTP details, ensuring the client backed up their site first. 2. We suggested increasing the WP Memory Limit to 500M, providing a guide on how to do this: guide. 3. We asked the hosting provider to share any error logs related to the WPML SEO issue and to upgrade PHP to 8 on the staging site for further testing. 4. We resolved an issue with missing pages/posts when WPML was activated by running WPML troubleshooting actions and assigning the correct language, which made all pages visible again.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
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