Problem: You are using WPML with Elementor to translate an image for different device views (Desktop, Tablet, Mobile). While the desktop version displays the translated image correctly, the mobile version does not, showing the original language image instead. Solution: We recommend taking a full backup of your site first. Then, follow the steps provided in our errata for addressing issues with Elementor container background image translations not applying on mobile or tablet views. You can find the detailed instructions here: https://wpml.org/errata/elementor-container-background-image-translation-not-applied-on-mobile-tablet/. This solution has been tested and verified on a sandbox site.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please do not hesitate to open a new support ticket for further assistance at WPML support forum.
Problem: The client is attempting to translate a custom URL in an Elementor Pro Image widget using WPML, but the custom link field does not appear in the Advanced Translation Editor (ATE).
Solution: 1. Initially, we suggested that the client should not need a custom XML configuration for translating links in the default Elementor image widget. We recommended searching for the link directly in ATE by typing "http" in the search field. 2. After further communication, we provided a custom XML configuration to help resolve the issue:
3. We also advised the client to check if the issue might be related to an outdated theme or a conflict with another plugin, and suggested testing other Elementor widgets to confirm if the problem is isolated or more widespread.
If this solution does not resolve your issue, or if it seems outdated or not applicable to your case, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket.
