Problem: The client has an issue with a custom post type in WordPress. After renaming the custom post type from
news_release
to
news-release
, the connection between English (EN) and French (FR) posts was lost, and the posts started to appear as duplicates in the database.
Solution: We recommend the following steps to resolve the issue: 1. Create a complete backup of the site and database. 2. Clear the Cache in WPML. 3. Remove ghost entries from the translation tables. 4. Fix
element_type
collation. 5. Fix WPML table collation. 6. Set language information. For more detailed instructions, please refer to our troubleshooting documentation here: WPML Troubleshooting Options.
If this solution does not seem relevant to your issue, please open a new support ticket in our WPML support forum.
