davidB-228

Problem:
The client wishes to cancel their WPML subscription and request a partial refund after selling their practice and no longer needing the services, having renewed the subscription in February.
Solution:
If you're in a similar situation, we recommend waiting until your subscription expires, as it will be automatically canceled. Please remember that we offer a 30-day money-back guarantee if you are not satisfied with WPML. The refunds or partial refunds are not available once this period has passed.

This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If this does not resolve your issue, please open a new support ticket at WPML support forum.