Problem: You are trying to add English translations to the glossary on your WordPress site using WPML, but cannot access the option to edit or add English terms because the language is set as hidden. Solution: To resolve this issue, follow these steps: 1. Navigate to your site's Dashboard. 2. Go to Users > Profile, or Users > All users. 3. Select a User to edit. 4. Set the "Display hidden languages" option and save your changes. After completing these steps, check if the English language option is now available in the glossary for editing or adding terms.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client requested an update to the data on a previous invoice (prepaid credits) that was paid by their client, E-CONCEPT JAKUB ROBACZYŃSKI.
Solution: 1. We asked the client to provide the invoice number for further assistance. 2. We informed the client that our colleagues in the Accounts department are not available on weekends, and we would address the issue at the beginning of the next week. 3. We confirmed that we had reached out to our Accounts department regarding the request. 4. We updated the invoice as requested and provided the client with the updated version.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If you're experiencing a similar issue and the provided solution does not resolve it, we encourage you to open a new support ticket. We also highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please contact us through the WPML support forum.
Problem: The client was experiencing issues with URLs not being translated on their Elementor-built site after performing automatic translations. Some URLs were correctly translated, while others remained in the original language.
Solution: First, we recommended increasing the WordPress memory limit to at least 128MB, as WPML requires more memory than the default 40MB provided by WordPress.
We also advised the client to ensure that all plugins were updated to their latest versions.
After increasing the memory limit and updating the plugins, the client confirmed that the URLs were correctly translated.
If you're experiencing similar issues, we recommend you try the steps above. However, the solution might be irrelevant due to it being outdated or not applicable to your case. If these steps do not resolve your issue, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket.
