Problem: The client needs to clone a staging website to a live website and is using WordPress with the Divi theme. They have different WPML keys for the staging and live URLs. Solution: We recommend using the Duplicator plugin to migrate your site. You can find the plugin here: https://wordpress.org/plugins/duplicator/ For documentation on how to use Duplicator, visit: https://snapcreek.com/duplicator/docs/ Here is a tutorial on how to use Duplicator: https://www.youtube.com/watch?v=3YDQ3Ey_2wY After migrating, you should register WPML on your new site with a new key. To do this: 1. Log in to your WPML account. 2. Go to the "Sites" page: https://wpml.org/account/sites/ 3. Remove your old site/domain. 4. Add your new site to receive a new key. 5. Enter the new key on your site under Plugins > Add new > Commercial.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If this doesn't solve your issue, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket: WPML support forum.
Problem: The client is unable to update design changes and text content on the EN page because the Advanced Translation Editor (ATE) keeps loading. Solution: We recommend trying to use a different browser to see if the issue persists. If the problem remains, clear the browser cache to potentially resolve the loading issue.
If these steps do not solve the problem, the solution might be outdated or not applicable to your case. We highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue continues, please open a new support ticket with us.
