Problem: After updating a WooCommerce site to WordPress 6.9 and WPML to 4.8.6, activating WPML caused a critical error. The client identified the issue was due to old custom code in the child theme's functions.php, which modified shipping methods without checking if the shipping rate set actually existed. Solution: We recommended the client to perform several troubleshooting steps in WPML: 1. Clear the cache in WPML 2. Remove ghost entries from the translation tables 3. Fix element_type collation 4. Fix WPML tables collation 5. Set language information 6. Fix post type assignment for translations Additionally, we advised checking if the current theme includes its own caching mechanism and to clear it, and to review the theme’s taxonomy terms for correctness.
The client has found that the old custom code in functions.php on the child theme is causing this problem.
If this solution does not resolve your issue, or if it seems outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client is experiencing issues with a 3rd party plugin widget not translating correctly. Specifically, the titles on product filters and the 'Search Products...' placeholder are not appearing in the correct language. Additionally, the client mentioned that posts set to publish when the original is published are being published prematurely. Solution: For the translation issues with the widget, we recommend duplicating the category filter and assigning the appropriate language to each duplicate. This method should help ensure that the widget displays correctly in each language. For the issue of posts being published prematurely, ensure that the 'Publish the translated post when the original is also published' option is correctly configured to match your scheduling needs.
If these solutions do not resolve your issues or if they seem outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should further assistance be needed, please do not hesitate to open a new support ticket at WPML support forum.
Problem: The client is facing an issue where the newest blog post does not appear in the Post Grid, Post Timeline, and Post Carousel on the French and English versions of the homepage and blog page. Solution: We recommended the client to check if the post is still in drafts on the translated pages. If it is, they should publish it to ensure it appears in the translated versions. This can be done by editing the pages at the provided staging links and publishing the posts. Additionally, if the 'Publish the translated post when the original is also published' option is enabled, and posts are not publishing as expected, it might be due to third-party plugins or server delays.
If this solution does not resolve the issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
