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Problem:
The client reported that after translating their website, the menu disappeared on the translated version, while it remained intact on the English version.
Solution:
We first verified that the menu was indeed missing by asking the client for the specific location of the issue. We then recommended checking the WPML documentation on translating menus to ensure all steps were correctly followed. If you're experiencing this issue, we recommend you try following the guide on translating menus, which can be found here: Translating Menus Guide.

Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket with us for further assistance.