Problem: The client reported that the menu header icon for the remote menu was not appearing on mobile devices, specifically on pages other than the homepage.
Solution: 1. We confirmed that the English menu needed to be set for both desktop and mobile versions on the Elementor homepage. 2. We instructed the client to edit the homepage in English with Elementor and set the "Andre_PT (Menu Header)" as the menu for both desktop and mobile. 3. Upon further investigation, we found duplicates of pages when switching languages in the wp-admin bar. We advised the client to: - Check the pages and keep only the necessary ones. - Edit each page using Elementor to ensure the correct header configuration is set for both "Desktop" and "Tablet and mobile".
Problem: The client is experiencing an issue where a specific phrase in the header menu, 'more services', is not translating despite entering the manual translation. Solution: 1) We recommend creating translated menus in WP -> Appearance -> Menus and then synchronizing them using WPML -> Menu Sync. This process will register custom links for translation in the WPML String Translation table. For more detailed steps, please refer to our documentation: Translating Custom Links.
After reviewing the client's site, we created a missing translation menu in English for the Portuguese translation menu 'Andre_PT (Menu Header)', which should resolve the issue. We advise the client to check if the menu items are correctly paired with the Portuguese version. For future reference, please consult our documentation on translating menus: Translating Menus.
If this solution does not seem relevant, please open a new support ticket in our support forum.
