Problem: The client was trying to launch the French translation of their site.
Solution: Although the French version was no longer hidden and accessible directly via URL, it was not appearing in the language switcher. The client tried refreshing the cache and adjusting various settings, but initially, these actions did not resolve the issue. After adding a menu language switcher, both the custom and the menu switchers worked, but removing the menu switcher caused the custom switcher to revert to not showing the French option.
If this solution does not apply to your situation, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket.
