joshM-12

Problem:
The client is experiencing issues with a multilingual site where, upon adding a new language, it sometimes becomes the 'translation of' language, causing other languages to disconnect from the original English language.

Solution:
1. We asked the client to replicate the issue to better understand the cause and to prevent it from happening in the future.
2. We provided a guide to help reconnect the pages: https://wpml.org/faq/how-to-link-already-translated-pages/.
3. If the client sees a dropdown menu labeled 'This is a translation of' while editing a page, and there is no 'Connect with translations' link, we suggested selecting 'none' from the dropdown menu, saving the page, and then reconnecting it as necessary.

Please note that the solution provided might be outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket with us: Contact WPML Support.