Problem: When WPML is enabled, previously uploaded images are not visible in the media library and are replaced by random images in posts. This issue does not occur when WPML is disabled. The problem affects specific posts created on August 23 and involves around 313 images. Solution: 1. Disable WPML and delete the old 313 images that are affected and possibly corrupted. 2. Re-enable WPML and upload new images. 3. Manually set these new images to the respective posts. 4. If the default language image still appears incorrect, upload the correct images again in the default language, ensuring they are properly set. 5. Optionally, translate the post into German (DE) if needed, using the WPML Media Addon to ensure images display correctly when WPML is enabled.
This solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: If you're experiencing issues with images being replaced by random previously uploaded images in your WordPress media library when WPML is enabled, and you're using Filebird to organize your images, this might be relevant to you. Solution: 1. Ensure you have a backup of your site, or test on a staging site. 2. Disable all other plugins except for WPML. 3. Switch to a WordPress default theme. 4. Check if the issue persists. If it does not, gradually re-enable other plugins like image optimization or Filebird and check again. 5. If the problem continues, provide the WPML support team with debug information from your site by following these steps: - Log in to your site and navigate to WPML → Support. - Click on the 'debug information' link at the bottom of the page. - Select and copy the entire content of the text box. - Paste this information into the debug information box on our support forum. More details on providing debug information can be found here: https://wpml.org/faq/provide-debug-information-faster-support/ 6. Record a video of the issue using a tool like LOOM and share it with the support team for better understanding.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
