Problem: The client's WPML account was set to Pay As You Go, and they were charged despite having free credits available. Solution: We confirmed that while Pay As You Go is active, new credits cannot be assigned. However, any existing credits will be used before Pay As You Go charges apply. To use credits in the future, the client needs to cancel the Pay As You Go subscription first and then assign credits to the site. We adjusted the account to ensure that existing credits are used first, and we are currently reviewing the Pay As You Go invoice to potentially adjust it.
If this solution does not resolve your issue or seems outdated, please check the related known issues and confirm that you have installed the latest versions of themes and plugins. If the problem persists, we recommend opening a new support ticket at WPML support forum.
