Problem: The client was experiencing a white screen when trying to configure translations in a WordPress site using the Divi theme, even after disabling other plugins and switching themes. The issue persisted despite adding debug code to wp-config.php. A DOMException error related to cross-origin stylesheet access was noted in the browser console.
Solution: We recommended enabling WordPress debugging to capture any PHP errors that might be causing the white screen. This involved editing the wp-config.php file to include:
We also suggested inspecting the page using the browser's developer tools to check for JavaScript errors in the console and reviewing the ATE error logs in the WPML support section. Additionally, we explored the possibility of a cross-domain issue if different domains were used per language and recommended testing the directory format in WPML settings.
Ultimately, the problem was resolved by creating a new admin user and accessing the site with the Chrome browser, suggesting a potential corruption in the old user profile in the database.
If this solution does not apply or is outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying you have the latest versions of themes and plugins, and if needed, open a new support ticket at WPML support forum for further assistance.
