Problem: You are experiencing issues with purchased credits not showing up on your staging site, and you receive an error stating 'Automatic translation is paused — not enough credits' despite recently purchasing more credits. Solution: We recommend re-registering your website by following these steps: 1. Visit https://wpml.org/account/sites and remove the website from the list. 2. Add it again and copy the newly generated key. 3. In your website's admin panel, go to Plugins > Add New > Commercial Tab and click on "Unregister WPML from this site". 4. Register the website again with the key you copied in step #2. This process should resolve the issue by returning the credits to your account, allowing them to be reassigned.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket at WPML support forum for further assistance.
