Problem: You are using WPML with DeepL for translations on your WordPress site and have set up your credit card for automatic translation credits. However, you are receiving a message that you have no translation credits left, despite expecting them to be purchased automatically. Solution: First, ensure that you have activated the Paying-as-you-go option for automatic translations. To do this, navigate to WPML → Translation Management and click on the Tools tab to activate it. Here, you can add your credit card details to start translating automatically. For more detailed guidance, please visit how to sign up for Pay-as-you-go.
If the issue persists or this does not address your specific problem, we recommend uploading any relevant screenshots that could help illustrate the issue.
Please note that the solution provided might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at WPML support forum.
Problem: The client is experiencing issues with translating their website into Norwegian and Swedish using automatic translations, and the layout breaks after translation. Additionally, the language switcher is inconveniently located at the bottom of the page, and there are untranslated strings on the homepage and other elements. Solution: 1. If you're using the WPML AI engine and facing issues with Norwegian and Swedish not being supported, we recommend checking the list of Supported Languages for Automatic Translation with WPML. 2. For issues with untranslated strings, please refer to our guide on String Translation. 3. To move the language switcher to a more accessible location, you can set it to appear in the menu or footer via WPML > Languages. For detailed instructions, visit Language Switcher Options.
If these solutions do not resolve your issues or if they seem outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
