Problem: The client wanted to transfer 2000 credits from a development website to a production website but was unable to do so. Attempts to transfer the credits directly or retrieve them by deleting the site key were unsuccessful. Solution: We explained that the 2000 credits provided by WPML are complimentary and tied specifically to the site for which they were originally assigned. These credits cannot be transferred to another site or withdrawn back to the account. Therefore, the credits seen on the development site remain there and cannot be moved to the production site.
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
