Problem: The client was unable to translate ACF fields despite having set them to 'translatable'. The fields remained greyed out. Solution: We recommended checking if the issue was specific to the ACF text fields by making changes in the Text Area or the Editor field values and saving these changes to see if there was any difference. If the problem persisted, we suggested providing admin access after ensuring a full site backup for further investigation. Upon receiving access, we identified that the translation preference for the 'Accordion' fields needed to be changed from 'Copy' to 'Copy once'. After applying this change, the fields were no longer greyed out, and the expected results were achieved on the staging site.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please do not hesitate to open a new support ticket at WPML support forum.
