Problem: The client is experiencing an issue where the checkout review order on their WooCommerce site initially appears in French but then switches to English. The fields remain untranslated. Solution: We recommend updating WPML and its add-ons to the latest versions (WPML → 4.6.13, String Translation → 3.2.14, WooCommerce Multilingual & Multicurrency → 5.3.7) to ensure all fixes and improvements are applied. After updating, follow these steps: 1. Navigate to
WPML > Theme and Plugins Localization
. 2. Ensure Localization options are correctly configured. Refer to this screenshot for guidance: https://prnt.sc/_PmvybkymgPt 3. Select the WooCommerce plugin and scan for strings. 4. Go to
WPML > Support > Troubleshooting
. 5. Click on 'Clear the cache in WPML', 'Cleanup and optimize string tables', and 'Show custom MO Files Pre-generation dialog box'. In the popup, click on Generate MO files. Finally, clear the caches on both your site and browser, then verify if the checkout page is correctly translated to French. If the problem persists, or if this solution becomes outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket at WPML support forum for further assistance.
