Problem: The client updated their website with a full rebranding and content refresh, using WPML for automatic translation. However, the automatic translation service was pulling old content and charging for translating content that no longer exists on the site. Solution: We recommended checking WPML > Translation Management and filtering by the template post type, then sending the 'service' for translation to see the updated text. For the issue of old text still appearing, we suggested editing the original English page, checking the page ID, and then going to WPML -> Packages to delete the package of the page. After making a minor change (like adding an empty space) and saving, the updated content should appear correctly in translations. Additionally, to maintain the titles for translations, we advised going to WPML → Settings, selecting 'Copy slug from original language', making a small change to the main language page, and then editing and saving the translation.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
