Problem: The client was experiencing issues with unexpected formatting markers appearing in the original text while using WPML, which were preventing the saving of translated segments. Solution: We advised the client to check the original content in the HTML/code editor to locate and remove any unwanted HTML markers. For translating, we suggested using the copy button in the Advanced Translation Editor to include HTML markers in the translation. If issues persisted, we recommended breaking larger text segments into smaller ones and using automatic translation to facilitate saving. Additionally, we suggested updating the page to trigger a refresh in the translation editor, which could help remove outdated formatting markers. For those preferring not to use automatic translations, switching to the Classic Translation Editor was recommended as it does not rely on automatic features.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
