Problem: The client noticed automatic translation credits were active on their WPML account and requested to disable any automatic translation billing and ensure no future charges. Solution: We explained that WPML does not automatically charge for translations unless the client activates Pay As You Go (PAYG) or buys pre-paid credits. To prevent any unintended charges, we recommended the following steps: 1. Verify that none of the registered websites have PAYG activated by checking in WPML > Translation Dashboard > Tools. 2. Ensure that "Translate Everything Automatically" is deactivated on all websites. These steps will help avoid any accidental charges related to automatic translations.
If this solution does not apply to your situation, or if it seems outdated, please visit our known issues page, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket if further assistance is needed. You can do so at our support forum.
