Problem: The client was experiencing issues with WPML on their site after adding a card for unlimited translation. This led to the disappearance of the "translator" page and a request for a key for a translation service. Despite deactivating everything, performing a hard reset, and cleaning database tables and options related to WPML, the problem persisted. The client also noted a JavaScript file that was blocking the page. Solution: We suggested verifying if both sites (production and development) were hosted on the same server with identical CDN, dependencies, and firewall configurations. We recommended trying an older version of WPML, specifically version 4.8.6, which can be downloaded from here. If this version worked, the client could then update to the newer version. Additionally, we advised checking the WPML > Support > Installer debug to ensure the API was connected properly.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
