Problem: If you're trying to translate the menu on your site and find that no translation options appear in Appearance > Menus, even after deleting all menus and creating new ones, this might be due to a database collation issue. Solution: We recommend checking your database collation settings. This issue can arise if the collation settings are not compatible with WPML. Adjusting these settings to a WPML-compatible collation might resolve the problem. If you're unsure how to check or modify database collation, please consult your hosting provider or a database administrator.
If this solution does not apply because it might be outdated or not relevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket at WPML support forum for further assistance.
